Frequently Asked Questions

Below are questions our customers often have about the services we provide. If you don’t see answers to questions you have, contact us and we’ll be happy to help!

What is Offset Printing?
Offset printing is printing on an offset press using ink and film. This process does take longer, but for larger print runs it is more cost effective.

What is Digital Printing?
In a rush? Need it today? Need a small quantity? Digital printing uses toner, meaning prints are instantly dry, thus allowing the job to be completed faster.

What is CMYK Printing?
CMYK are the four colours that are used to make up the full colour spectrum in printing. CMYK is short for Cyan, Magenta, Yellow and Black.
Bleed Info Graphic
What are bleeds and text-safe areas?
Bleeds are the portion of your document that extends past the finished edge of your page. The purpose of bleeding your document is to allow background colour and images to print to the edge of your paper without being trimmed off during cropping. When including text or important images in a document, it should fall inside the text-safe area. This guarantees that none of the important information is cut off during cutting.

Bleed Area
The bleed area should extend a minimum of .125” on each side of the finished size of your document. For example, business cards (3.5” x 2”) should be built to have a bleed size of 3.75” x 2.25”.

Text Safe Area
To avoid having text from being cut off during trimming, keep all important images and text inside the edge of the finished size by .125”. For example, business cards (3.5” x 2”) should have no important information or images outside of 3.25” x 1.75”.

How can I ensure my fonts will print properly?
When working with text, it is important to remember that not all computers will have the font you are using installed. To avoid font substitution errors, you can do three things:
1.  Convert Your Font to Outlines
This can be done when using any Adobe application (Photoshop, Illustrator, InDesign, Photoshop Elements.) Select all text in your document, go to the Type menu at the top of your screen, and select "Create Outlines." This will convert all text in your document to an image and prevent the font from changing when opened on a machine which does not have the font installed. Be sure to save this file as a copy; once type has been converted to outlines, the text is no longer editable.

2.   Include Your Font with Your File Submission
If working in a program that does not allow you to create outlines, you can include the font file with your submission. This allows us to install the font on our end and keeps the text editable.
      •   Finding a font on your PC
          Right click on your start menu and select "Explore." Then open the local drive (C) folder.
          Select the "Windows" folder, and then "Fonts."

3.  Convert or Save Your Document as a .PDF
Many programs have built in .PDF writers to convert your documents to this file format. If your program does not, there are some very user-friendly and easy to install .PDF print drivers available for free on the Internet. These drivers work like a printer and can be accessed from your print dialog box once installed.
How can I submit my file?
There are two ways to submit your file:
1. Email: If your file is smaller than 15MB, you can email it directly to us.
2. USB or Disc: You can also bring in your files on USB, CD or DVD
What types of file can I submit?
We are able to work with a variety of file types, however the preferred method is .PDF (portable data file.) Please see the list below for acceptable file formats.
● Adobe Creative Suite 5 or lower including:
    •  Acrobat (PDF)
    •  Illustrator (AI)
    •  InDesign (INDD)
    •  Photoshop (PSD)

● CorelDraw X5 or lower

● Microsoft Office 2010 including:
    •  Excel (XLS)
    •  PowerPoint (PPT)
    •  Publisher (PUB)
    •  Word (DOC)

● Standard Image Files (JPG, TIF, PNG, GIF)